Tecno: Ensuring Satisfied Customers and a Thriving Business

10.19.2009

Ensuring Satisfied Customers and a Thriving Business

Boost Customer Satisfaction with IBM Sametime in Your Contact Center

Oct 28, 2009
1:00 p.m. Eastern/10:00 a.m. Pacific
Duration: 60 Minutes

In today's economy, with customer retention more crucial than ever to your business, it costs eight to 10 times more to gain a new customer than to keep an existing customer. And since 80% of customers leave after a negative experience, and on average each unhappy customer tells nine others about their experience, every interaction you have with your existing customer is crucial to improving satisfaction and maintaining or increasing revenue.

Join us for this important eSeminar where we'll show you how you can easily increase your customer satisfaction ratings by enabling your contact center agents to provide the right answers and the best solutions to the customer when they need it most - on the first call.

Join us and you'll also discover:

The facts surrounding poor customer service
How you can raise revenues for your business
How to involve the rest of your enterprise as an extension of your contact center

Marlon Machado
Product Manager, Sametime Platform and Solutions, Lotus Software
IBM Software Group

Tim Passios
Director, Solutions Marketing
Interactive Intelligence Inc.

Joseph E. Maglitta
Editorial Director and Market Expert
Ziff Davis Enterprise

# posted by IT Technology Caribe Digital @ 12:51 PM

Tecno: Ensuring Satisfied Customers and a Thriving Business

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