| Business Process Management |
| Best Practices for Evaluating a New Contact Center Solution |
| October 30, 2012 |
| Sponsored by: Interactive Intelligence |
October 30, 2012
11:30 am ET / 8:30 am PT
Duration: 60 minutes
Industry analysts and experts have defined methodologies for evaluating and selecting a contact center solution that will best match the needs of your business. Insight into these best practices can save you money and help ensure you’re making the best choice. During this web event, sponsored by Interactive Intelligence, some of the contact center industry’s foremost authorities will share recommendations that will help you in your selection process — whether you are considering a contact technology refresh or adding applications.
>From the web event, you’ll leave with eight practical evaluation recommendations that have proven effective over thousands of engagements. Additionally, the analysts will respond to questions in a talk-show format moderated by Interactive Intelligence CMO, Joe Staples. Each attendee will also receive published research from the analyst firms comparing leading vendor’s strengths and weaknesses.